Returns and refunds

Reception – control
The delivered goods must be checked within 48 hours of delivery.
Regardless of the possible actions against the courier, the buyer must inform the seller, reporting any manifest defect or lack of conformity of the delivered goods.
After the expiry of the above period, any claim of any kind will be considered inadmissible.

If the buyer expressly or tacitly renounces the collection, the goods will be considered as duly delivered in accordance with the order.

Any imperfection or defect recognized after examination in contradiction obliges the seller to replace, free of charge, the goods recognized as defective, expressly excluding any compensation for operational losses or additional damages.

Made
Our return policy lasts 14 days. If 14 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.

To initiate a return, you can contact us at musettobello@presenteonline.it

If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to ship the package. Items that are returned to us without first requesting a return will not be accepted.
Please note that the shipping costs incurred for returning the items will not be refunded.

In order to benefit from a return, your item must be unused and in the same condition in which you received it. It must also be in the original packaging.
Different types of goods are exempt from return.Perishable goods such as food, flowers, newspapers or magazines cannot be returned.In addition, we do not accept intimate or sanitary products, hazardous materials or flammable liquids or gases.
Additional non-returnable items: – Gift cards – Downloadable software products – Some health and personal care items. To complete the return, a receipt or proof of purchase is required.

If you receive a refund, the cost of return shipping will be deducted from the refund.

If you're shipping an item worth more than €55, you should consider using a trackable shipping service. We do not guarantee that we will receive your returned item.

Refunds (if applicable)
Once we have received and checked your return, we will send you an email informing you that we have received your returned item.We will also notify you of the approval or rejection of the refund.

If approved, your refund will be processed and a credit will be automatically applied to your credit card or original payment method, within a certain period of days.
AlthoughMusetto Bello issues the refund as soon as possible, refunds can take up to 30 days depending on the bank or form of payment.

There are some situations where only partial refunds are granted (if applicable)
– Book with obvious signs of use
– CD, DVD, VHS tape, software, video game, cassette or vinyl disc that has been opened
– Any item not in its original condition, damaged or missing parts for reasons not due to our error
– Any item returned more than 14 days after delivery

Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again and contact your bank. It often takes some processing time before a refund is registered. If you have done all this and have not yet received your refund, please contact us at musettobello@presenteonline.it

Items on sale (if applicable)
Only items at normal price can be refunded, unfortunately items on sale cannot be refunded.

Changes (if applicable)
We only replace items if they are defective or damaged. If you need to change it to the same item, please email us at musettobello@presenteonline.it